June 6, 2016
The first ever Scottish cancer patient experience survey shows that the majority of patients are happy with their NHS care and treatment. The survey of almost 5000 cancer patients shows 94% of patients rate their care positively.
The survey was commissioned by the Scottish Government and Macmillan Cancer Support to find out how patients felt about the care and support they received as they moved through the cancer care system.
First Minister Nicola Sturgeon and Health Secretary Shona Robison visited the Macmillan Cancer Support Centre at Edinburgh’s Western General Hospital to speak to patients about the survey.
- 94% rated their care positively (giving an overall rating of seven out of 10 or above)
- 87% felt they were always treated with dignity and respect by nurses and doctors
- 86% felt they were told they had cancer in a sensitive manner
- 84% had access to a clinical nurse specialist
The survey also found areas where improvements could be made, particularly around helping patients access support for their wider emotional, financial and practical needs.
Laura Fitzsimmons (pictured above left) and Susan Selkirk (pictured above right) were both diagnosed with cancer last year. Susan, who works for Macmillan Cancer Care, said:
The staff are mostly doing a great job under a lot of pressure but things don’t always go as well as they could. It’s really good that the experiences of patients are being listened to through this survey and will be used to improve cancer care.”
Laura lost her dad to cancer shortly before her own diagnosis, she said:
I was well informed by nursing and medical staff what my treatment entailed and what side effects I could and will have.
One area that wasn’t so strong was on help for the non-medical side of cancer. I wasn’t told of any support available and I only knew about Macmillan as my dad had received benefits advice from them before he died.”
Read this summary of the launch of the report: